Shipping policy
Shipping Method
All orders are shipped primarily via UPS.
In limited cases, an alternative carrier may be used at our discretion to ensure timely delivery.
Processing Time
Orders are typically processed and shipped within 2–3 business days after payment confirmation.
Orders placed on weekends or U.S. holidays will be processed on the next business day.
Delivery Time
Estimated delivery times are not guaranteed and may vary depending on:
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Destination
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Carrier conditions
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Weather
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Customs inspections (if applicable)
Once an order has been shipped, delivery timelines are outside of our control.
Tracking Information
All shipments include tracking information.
Tracking details will be sent via email once your order has shipped.
An order marked as “Delivered” by the carrier is considered successfully fulfilled.
Delivered Packages
Once the carrier confirms delivery,
we are not responsible for:
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Lost packages
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Stolen packages
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Packages missing after delivery
Please ensure your shipping address is correct and secure.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
We are not responsible for delays or losses caused by:
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Incorrect addresses
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Incomplete addresses
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Address changes after shipment
Shipping Fees
Shipping fees are calculated at checkout based on:
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Destination
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Package weight
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Selected shipping method
Shipping fees are non-refundable.
Customs, Duties & Taxes
For international shipments:
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Customers are responsible for any applicable customs duties, taxes, or import fees
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We are not responsible for delays caused by customs clearance
Contact Us
If you have any questions regarding shipping,
please contact us before placing your order.
Agreement to This Policy
By placing an order with d:matcha USA,
you acknowledge and agree to this Shipping Policy.
